At this time, Auware does not assign dedicated account representatives to each customer.
Instead, all account management and support requests are handled through our centralized support system. This ensures that every inquiry is answered quickly and efficiently, rather than being dependent on the availability of a single person.
That said, we are not a faceless company. Our support team is made up of real people who understand both the platform and the needs of digital marketers. If you have questions, need help troubleshooting, or want to better understand how to get the most out of Auware, simply reach out to [email protected]. You will get a fast response from someone who knows the system inside and out.
We also encourage customers to be direct about their needs. If you require more personalized support for a specific campaign or a client situation, just let us know. While we do not formally assign account reps today, we are always happy to provide additional help when needed.
To summarize, you will not have a dedicated account manager, but you will always have access to a responsive and knowledgeable support team.