Auware support is designed to be fast, accessible, and available whenever you need it. We provide 24/7 support through both email and live chat.
Our AI agent is the first responder, and in nearly all cases it can resolve your questions immediately. From troubleshooting common issues to explaining how a feature works, our AI support system is quick, accurate, and available around the clock.
If your question requires a human touch, you can email our support team directly at [email protected]. We respond quickly to ensure you do not lose momentum on your campaigns. Whether you are an agency juggling multiple clients or a brand trying to launch a campaign on a tight timeline, we know that fast answers are critical.
At this time, Auware does not include strategic consultations as part of the standard support package. Our focus with support is helping you use the platform effectively and ensuring everything works as expected. However, we recognize that some agencies and brands want deeper guidance on campaign strategy, audience selection, or creative direction. For those needs, we can recommend partners who specialize in DTC strategy or discuss custom arrangements if your requirements go beyond standard support.
To summarize, Auware offers 24/7 support through email and live chat, with an AI agent handling most inquiries instantly and human support always available when needed. Strategic consultations are not included, but options are available for those who want them.