Auware is built and supported by Buyist, a team with more than $2 billion in direct-to-consumer eCommerce sales experience. We’ve worked with some of the largest and fastest-moving DTC brands in the world - brands that spend millions of dollars a week on television and digital ads. We understand that when something breaks, it’s not just lost revenue; it’s lost media spend and damaged brand reputation.
That’s why reliability and support are core parts of Auware’s design. The platform runs natively inside Shopify and doesn’t interfere with your site’s core functionality. Auware landing pages use Shopify’s own templating system and checkout, which means there are no external hosting layers, no API dependencies, and no third-party rendering engines that can fail independently.
From a technical standpoint, Auware is almost impossible to “break.”
Auware landing pages are standard Shopify pages that connect directly to your store’s existing products and cart. The only dynamic component is our metrics proxy, which safely gathers audience-level performance data without affecting the customer experience.
If Shopify is up, your Auware pages are up too. It’s that simple.
And if you ever do need help, our support team is available 24/7 at [email protected]. You’ll be talking to the same people who built and operate the platform, not a generic outsourced help desk. Although, we do use an incredible AI agent to start conversations. If you need a person, just ask.
We take support seriously because we know the stakes. Auware was designed for the real world of DTC commerce, where downtime isn’t an inconvenience - it’s a crisis. That’s why we built it to be stable, transparent, and backed by experts who understand exactly what’s at risk when performance falters.
With Auware, you’re never left waiting for a fix or wondering who’s responsible. The answer is simple: we are. And we’ve designed the system so you’ll rarely need us in the first place.